Lactation consult documentation is uniquely detailed: you are charting two patients (parent and infant), tracking feeding observations, and producing a clear care plan other clinicians can actually use. If you are searching for the best AI note takers for lactation or the best AI scribe for lactation consultants, this guide compares six tools that can draft lactation notes faster while keeping you in control of accuracy and privacy.

Many lactation consultants use AI note takers in one of two ways:

• EHR-native: the AI drafts notes inside your existing system (less copying).
• EHR-agnostic: the AI drafts notes you paste into your charting workflow (more flexible templates and workflows).

What to look for in an AI note taker for lactation documentation

If you want an AI scribe that actually helps with lactation notes (not just generic SOAP output), prioritize these:

1. Template control for lactation-specific fields: Look for easy customization so your note reliably captures things like latch assessment, milk transfer indicators, infant oral exam notes, pumping plan, and follow-up plan. PatientNotes explicitly publishes lactation note template guidance, which is a helpful benchmark for what “good structure” looks like.
2. A clear consent workflow: Many lactation consults include sensitive information, and you may be recording audio in homes or postpartum units. Prefer tools that provide a documented consent process (even if you still use your own forms). Healthie and Twofold both document consent and compliance workflows.
3. Data lifecycle clarity: You should know whether audio is stored, how long transcripts persist, and how deletion works. PatientNotes, for example, describes transcript deletion timelines on its pricing/FAQ content.
4. Where the note “lands” after the draft

• If you live inside Healthie, Practice Better, or Jane, EHR-native drafting can reduce copy/paste.
• If you use something else (or multiple systems), an EHR-agnostic tool can be simpler.

The 6 best AI note takers for lactation consultants (2026)

1) Twofold Health

What does it do

Twofold is an AI medical scribe that turns recorded encounters into structured clinical notes, with support for custom templates and treatment plans.

Who is it for

Lactation consultants (IBCLCs, CLCs, hospital‑based and private practice) who want:

• predictable and affordable pricing (no per-minute math)
• flexible templates for lactation-specific documentation
• 24/7 human support
• an AI scribe that can work alongside any EHR

Key features

• Unlimited notes on the Personal plan
• Custom templates (you can build a lactation SOAP template once and reuse it)
• Treatment plan generation on paid plan
• Mobile and desktop apps
• Vendor-stated “recordings are never stored”
• Vendor-stated BAA provided

Pros

• Flat pricing with unlimited notes (helpful when your weekly consult volume fluctuates).
• Strong template flexibility for lactation-specific fields (feeds, pumping plans, weight checks, oral exam observations).
• Clear vendor posture on BAA and audio storage, which matters when you are handling PHI.
• Works even if you are not ready to switch EHRs (copy/paste is explicitly positioned as supported).

Cons

• Not an all-in-one lactation EHR by itself, so you may still chart in your existing system after reviewing the draft.
• Like any AI scribe, it still requires careful review for accuracy and omissions (especially infant weights, timing, and feeding quantities).

Pricing

• Personal plan: $69/month billed monthly or $49/month billed annually ($588/year).

Privacy, HIPAA, and BAA notes (vendor-stated, not legal advice)

• Twofold states it provides a Business Associate Agreement (BAA).
• Twofold states recordings are never stored on their servers and describes deletion behavior once a visit is deleted.
• Twofold states it uses Microsoft Azure and references HIPAA/BAA posture in its materials.

What clinicians say (community links)

• A FreePBX community user describes Twofold as the strongest option they trialed (useful as a real-world “trialed multiple tools” datapoint).
• A Reddit user mentions:
  • "We chose Twofold after evaluating both Freed and Heidi for about a month."

2) Healthie AI Scribe

What does it do

Healthie AI Scribe generates chart note drafts inside Healthie, using the chart note template you select for the appointment type.

Who is it for

A typical fit is lactation consultants and women’s health teams already using Healthie for:

• telehealth plus charting
• intake forms and template-based notes
• lactation-oriented workflows inside Healthie (Healthie even publishes a lactation setup checklist)

Key features

• Drafts notes directly in the Healthie UI using your chosen chart note template
• Can be enabled per appointment type and per provider
• Integrates with Healthie’s Zoom telehealth workflow and calendar sync
• Healthie positions its security posture (HIPAA-focused claims plus certifications on the AI Scribe page)
• Documented consent workflow for AI Scribe

Pros

• Notes stay inside Healthie, which reduces copy/paste steps.
• Works with your existing Healthie chart note templates, so you can model lactation-specific fields.
• Clear setup guidance for lactation consultants configuring Healthie.

Cons

• AI Scribe requires eligible Healthie plans and an add-on, so total cost depends on your current subscription.
• This is primarily an “inside Healthie” solution, so it is less appealing if you do not want to adopt Healthie as your charting hub.
• As with any transcription-based drafting, noisy environments (home visits, postpartum units) can increase edit time.

Pricing (as publicly listed)

• Healthie’s help documentation lists AI Scribe plans beginning at $35/month with included hours, plus overage pricing, and notes plan eligibility requirements.

Privacy, HIPAA, and BAA notes (vendor-stated, not legal advice)

• Healthie documents AI Scribe and patient consent, and positions AI Scribe as operating within its HIPAA-focused platform.

What clinicians say (community links)

• IBCLC community discussion about EHR needs and constraints (useful context when deciding whether you want EHR-native notes).
• Reddit discussion mentions real-world friction points like billing speed and compares platforms including Healthie (relevant if you are considering Healthie as your main hub).
• Reddit user comments on setup/support experience and Zoom being included (useful for “day-to-day workflow” expectations).

3) Practice Better AI Charting Assistant

What does it do

Practice Better’s AI Charting Assistant can record (in supported contexts), transcribe, and summarize sessions, then place summaries and action items into your charting workflow with your note templates.

Who is it for

Common use case: lactation consultants already using Practice Better for practice management who want AI summaries tied to existing note templates and client records.

Key features

• AI summaries and action items that integrate with note templates (including SOAP-style formats)
• Works with Practice Better telehealth and Zoom, with setup guidance in the help center
• Usage-based pricing model with a free initial block of minutes
• Vendor-stated HIPAA/PHIPA/PIPEDA/GDPR compliance

Pros

• Tight integration with Practice Better charting templates and workflows.
• Clear documentation for setup and how billing works for AI credits.

Cons

• Usage-based billing can be harder to predict than flat-rate scribes if your consult volume varies.
• Some users report formatting issues (for example, summary output not matching an outline preference) and “help it along” editing.
• Some workflows are tied to specific session types and setup, which can add friction for mixed in-home plus telehealth practices.

Pricing

• Practice Better lists AI Charting Assistant pricing as: first 600 minutes free, then $0.01/min for AI Summary usage.

Privacy, HIPAA, and BAA notes (vendor-stated, not legal advice)

• Practice Better states the AI Charting Assistant is compliant with HIPAA and other frameworks.

What clinicians say (community links)

• User reports “run-on paragraph” output and discusses formatting expectations.
• Users discuss day-to-day use and note that it can work well but may require guiding and editing.
• Reddit thread that mentions platform comparisons and practical workflow issues across tools used by allied health providers.

4) Jane AI Scribe

What does it do

Jane AI Scribe is built into Jane and can draft notes from recorded or dictated sessions as part of Jane’s charting workflow.

Who is it for

Typical fit: lactation consultants working in a clinic that already runs scheduling, charting, and admin inside Jane, and wants an AI drafting layer without adding another product.

Key features

• Built into Jane charting (no separate AI app required)
• Includes a free monthly allowance to test workflows
• Default prompt supports SOAP-style notes and can be customized
• Jane documents how AI Scribe uses recordings and related workflow handling

Pros

• Straightforward pricing for unlimited use once enabled.
• Template and prompt customization can help align output with lactation note structure.

Cons

• AI drafting quality is highly dependent on template structure and how consistently key lactation measurements are spoken aloud.
• If you do many home visits, the “record or dictate” step can be operationally awkward compared to a simple post-visit dictation workflow.
• As a Jane-native feature, the most seamless experience assumes you are already charting in Jane.

Pricing

• Jane states 5 free AI Scribe notes per month, with an upgrade to unlimited notes for $15/month.

Privacy, HIPAA, and BAA notes (vendor-stated, not legal advice)

• Jane publishes documentation about how recordings are handled for AI Scribe workflows.
• Jane also positions HIPAA support in broader platform partnerships and security messaging (still verify what applies to AI Scribe for your use case).

What clinicians say (community links)

• Patient-facing discussion of consent and recording deletion expectations (useful for how clients may perceive the workflow).
• Reddit discussion of consent, perceived risks, and therapist presence when AI note takers are introduced.

5) PatientNotes

What does it do

PatientNotes is an AI clinical note tool that records and drafts notes, and it publishes lactation consultant and IBCLC‑specific pages and templates (useful if you want a starting structure for lactation documentation).

Who is it for

Common use case: lactation consultants who want lactation‑oriented templates and exports, especially if they are charting across multiple systems (or need to share notes with pediatrics/OB teams).

Key features

• Lactation consultant and IBCLC template content published by the vendor
• Multiple plan tiers and multi-currency pricing options shown on the pricing page
• Vendor states encryption, consent expectations, and transcript deletion timing on its pricing/FAQ content
• Vendor states BAA availability for US customers on the Professional plan

Pros

• Lactation documentation structure is explicitly supported with published templates (good for standardizing your intake and assessment notes).
• Useful if you want AI-generated drafts plus patient summaries and letters for care team communication.

Cons

• Pricing and tier names vary by region/currency, which can make comparisons less direct than US-flat-rate tools.
• Vendor notes transcript retention and deletion behavior that may or may not match your clinic’s documentation policies, so you need to confirm fit.
• As with other tools, the workflow assumes recording and explicit consent, which can add steps in busy postpartum settings.

Pricing (as publicly listed)

• Professional plan: AU$79 per practitioner/month (with currency selector shown).
• Clinic plan: starting from AU$299 per clinic/month for 5 clinicians (minimum seats).

Privacy, HIPAA, and BAA notes (vendor-stated, not legal advice)

• PatientNotes states it is HIPAA compliant and that a BAA is available for US customers (notably tied to the Professional plan in its HIPAA page).
• PatientNotes describes consent and transcript retention/deletion behavior in its FAQs.

What clinicians say (community links)

• A Reddit commenter mentions a clinician using PatientNotes for documentation (useful as a “real-world usage exists” signal).

6) Heidi Health

What does it do

Heidi Health is positioned as an AI medical scribe that transcribes visits and generates clinical notes and documents (described in public healthcare communications and in vendor materials).

Who is it for

Typical fit: lactation consultants who want a general‑purpose AI scribe for drafting SOAP‑style notes and letters, especially if they are not committed to an EHR‑native scribe feature.

Key features

• General “AI scribe” workflow: transcribe encounters and draft notes
• Vendor-posted HIPAA compliance and BAA language for US customers
• Higher-tier paid plan (Pro) with published pricing

Pros

• Can be used as a standalone drafting layer without switching your EHR.
• Widely discussed in clinician communities, which can help you learn what to watch for before adopting.

Cons

• Higher monthly cost than most EHR-native add-ons in this list.
• Some clinician discussions raise concerns about privacy policy interpretation and data use, which is a reminder to read policies carefully before using with PHI.
• Like other transcription-first tools, busy environments (crying infant, multiple speakers) can increase correction time.

Pricing (as publicly listed)

• Pro: $99/month (per Heidi Health pricing page).

Privacy, HIPAA, and BAA notes (vendor-stated, not legal advice)

• Heidi posts a HIPAA compliance page that includes vendor statements about HIPAA and BAA availability for US customers.

What clinicians say (community links)

• User describes early experience and perceived SOAP note drafting usefulness (helpful for expectations).
• Reddit user raises cautionary points about reading privacy policies and understanding data handling (useful as a due-diligence reminder).

Conclusion: choosing the best AI note taker for lactation consultants

If you want a practical default starting point for most lactation consultants in 2026, Twofold Health is the most straightforward recommendation because it combines:

• predictable flat pricing with unlimited notes,
• strong template flexibility for lactation-specific structure, and
• clear vendor-stated posture around BAA availability and not storing recordings.

If you already run your practice inside Healthie, Practice Better, or Jane, their built‑in AI drafting options can reduce tool sprawl and keep documentation inside the platform you already use.
That said, many lactation consultants still prefer an EHR‑agnostic scribe when they want tighter template control, consistent output across settings (home visits plus telehealth), and simpler cost predictability.