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I’m 2 weeks behind on therapy notes and insurance is auditing my practice next month - help? Hero Image

I’m 2 weeks behind on therapy notes and insurance is auditing my practice next month - help?

Dr. Eli Neimark's profile picture
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4 min read

Question by a member of our Twofold community

“I’m two weeks behind on therapy notes and just got an audit notice from a major insurer for next month. Solo practice; ~25 clients/week (mix of 90834/90837, some telehealth). My treatment plans are current but many session notes are unfinished. I’m worried about ‘cloned’ notes, missing medical necessity language, and late entries getting flagged. What’s the fastest, compliant way to catch up without cutting corners? HIPAA-safe tools only.”

Brief Answer

Yes. Catch up quickly and stay audit‑ready by triaging high‑risk/payer‑sensitive notes first, completing late entries correctly (dated today, reference DOS, brief reason), and using a standard SOAP/DAP template that shows medical necessity, specific interventions, client response/progress, risk, plan, and accurate CPT/modifiers. Avoid cloning ‑ reuse structure, not text. Assemble an audit packet (updated treatment plans, consents/ROIs, billing that matches units/time) and use only HIPAA‑compliant tools with a BAA.

The Longer Answer

48-hour catch-up plan:

  • Prioritize: Sort by payer/risk → (1) Medicaid/MCO & audit-named payers, (2) clients with risk/events/new dx, (3) remaining—newest to oldest.
  • Assemble cues: Calendar titles, secure messages, homework, screening scores, billing exports—use to jog recall.
  • One locked template (SOAP/DAP): Each note must show
    Necessity (why today), Interventions (e.g., CBT restructuring, MI), Client response/progress, Risk (SI/MSE), Plan/homework, Time/CPT & location, Signature.
  • Late entries done right: Create today, label Late Entry with DOS and brief reason (e.g., “clinical backlog”); don’t backdate.
  • De-clone: Reuse structure, not text—include client-specific symptoms, quotes/paraphrases, progress toward goals.
  • 2-minute QC per note: Necessity present; technique named; unique response; risk addressed if indicated; plan set; CPT/modifier correct; signed.

Audit packet (this week)
Updated treatment plans; consent/NPP/ROIs; supervision notes (if applicable); billing that matches units & time (+ telehealth modifiers); written policy on late entries; confirm BAAs for all systems

Step

What to Do

Include / Check

Time Target

  1. Prioritize

Sort notes by payer/risk/newness

Medicaid/MCO → risk cases → recent → older

1–2 hrs total

  1. Assemble Cues

Pull calendar titles, messages, homework, scales, billing export

Use to jog recall & reduce rework

30–60 min

  1. Locked Template

Use one SOAP/DAP template for all

Necessity, Intervention(s), Client response/progress, Risk, Plan/homework, Time/CPT+modifier, Location, Signature

6–8 min/note

  1. Late Entry

Document today for prior DOS

Label “Late Entry,” cite DOS + brief reason; never backdate

30 sec/note

  1. De-clone

Reuse structure, not text

Client-specific symptoms/quotes, progress to goals, risk change

1–2 min/note

  1. QC Pass

Final micro-check

Necessity present, technique named, risk addressed, plan set, CPT/95 correct, signed

2 min/note

What Clinicians Are Saying on Reddit and Forums About Note Backlogs

Reddit
Reddit - r/therapists

How Twofold can help: Twofold helps you shrink even months-long backlogs fast by batching late-entry workflows, transcribing sessions into audit-ready SOAP/DAP notes, prompting required fields (necessity, risk, plan), and auto-linking goals with the “golden thread.”

Healthcare Forum
Healthcare Forum - Quora

How Twofold can help: Twofold lets clinicians keep eyes on the client by securely capturing the session (with consent) and generating audit-ready notes afterward, reducing live typing while meeting documentation requirements.

Comments

2 comments
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All comments are reviewed by our moderators. Only comments that contribute meaningfully to the conversation will be approved and published.

You
JA

Jon Abrams LMFT

Practice Owner

1 months ago

Has reducing my caseload by 2–3 clients actually helped anyone, or did notes just expand to fill the space?

EL

Elizabeth

LMFT

1 months ago

As a group practice owner, I explain to clients that I jot brief bullets to ensure accurate documentation and risk assessment, then complete the full note after; if the laptop feels intrusive, I switch to paper or use an AI recorder with informed consent so I can maintain eye contact.

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