Sunoh AI Review (2025): Features, Pricing, Pros & Cons

Sunoh at a glance

What’s new (2024–2025)

• Mobile everywhere. Sunoh launched and updated iOS/Android/iPad apps so any EHR user can run ambient capture without special microphones.
• In‑workflow order help. Smartphone and iPad workflows now pre‑fill orders (meds, labs, imaging, referrals) from the encounter.
• Posted price & promos. Public pricing page advertises $149/user/month (limited‑time), while older Sunoh writing mentions $1.25/visit usage pricing.
• Multilingual push. eClinicalWorks highlights Spanish capture performance and multi‑party visit handling.

How Sunoh works (quick tour)

1. Listen: Ambiently captures the encounter on phone, iPad, or desktop side‑car.
2. Structure: Generates a dialogue flow and draft SOAP note.
3. Assist: Surfaces orders and follow‑ups for review.
4. Finalize: You edit once and import into the EHR (embedded in eClinicalWorks; copy/paste or interface elsewhere).

Integrations & deployment

• Deep eClinicalWorks workflow. Sunoh is “fully integrated” with eClinicalWorks and eClinicalTouch/eClinicalMobile, including import to the Progress Note and order pre‑fill on mobile.
• EHR‑agnostic beyond eCW. Sunoh markets an agnostic integration approach, connects to “your existing EHR” and imports structured notes. (Depth varies by site.)
• Telehealth pairing. Sunoh is promoted alongside healow TeleVisits for remote encounters.

Security, privacy & data handling

• HIPAA & BAA. Sunoh states it signs BAAs and follows HIPAA administrative/physical/technical safeguards; posts emphasize industry‑standard encryption.
• Access controls. The mobile apps support two‑factor authentication; the vendor references role‑based controls in marketing content. (Confirm specifics in your MSA.)
• Practical tip. Ask for data‑flow diagrams (audio, transcripts, retention), subcontractors, and how model training treats PHI before go‑live.

Pricing & contracts

• Public list price: $149 per user per month (limited‑time) on Sunoh’s pricing page.
• Alternative pricing claims: A Sunoh blog in late‑2024 mentioned per‑visit pricing from $1.25; some pages still echo usage‑based language. Treat as marketing, confirm in writing.
• Market listings: SoftwareAdvice shows starting at $149/month.

Bottom line: Sunoh’s posted price is attractive compared to enterprise scribes. If you’re price‑sensitive, validate what’s included (e.g., transcription minutes, storage, support, EHR connectors) before committing.

Performance & clinician signals

• User reviews: 2025 Capterra reviews cluster around 4/5 with praise for ease and some notes on limitations - good for small clinics to evaluate.
• Case references: eClinicalWorks highlights a primary‑care practice achieving ~50% time savings after adopting Sunoh + eCW.
• Claims on site: “Save 2+ hours daily,” “notes in seconds,” and “trusted by 80,000+ providers.” Treat as vendor claims; verify locally during a pilot.

Strengths, limitations & best fit

Where Sunoh shines:

• In‑visit order assist and eClinicalWorks write‑back streamline clicks.
• Multilingual documentation (e.g., Spanish) and multi‑party handling benefit diverse populations.

Where to look closely:

• Non‑eCW depth can vary (Sunoh is EHR‑agnostic, but workflows differ by site/config).
• Security proof points (e.g., SOC 2/HITRUST) aren’t publicly highlighted, get the security packet.
• Pricing language spans per‑user and older per‑visit claims; nail down the contract.

Conclusion

Sunoh AI delivers a practical, mobile‑first ambient scribe with in‑workflow order help and posted pricing that’s attractive for independent clinicians and eClinicalWorks sites. For non‑eCW environments, run a quick pilot to validate note import, order handling, and edit burden in your build and request the security packet (BAA, encryption, retention, and any third‑party processors).

A thoughtful alternative: Twofold Health AI Scribe

If your priority is the lowest total cost with transparent, unlimited pricing and near‑zero setup, consider Twofold Health:

• Pricing: $49/month (annual) or $69 month‑to‑month, unlimited notes on paid plans.
• Workflow: Fast drafts with copy‑to‑any‑EHR, template control, and a UI built for outpatient speed.
• Privacy: BAA at signup; HIPAA/HITECH posture; recordings not stored.

For many clinicians, Twofold’s mix of price clarity + speed + portability provides the quickest time‑to‑value, especially if you don’t need embedded eClinicalWorks order flows on day one.

Summary

Sunoh AI is a mobile‑first, EHR‑agnostic ambient scribe that shines for eClinicalWorks users: it captures visits on iOS/Android/iPad, drafts structured SOAP notes, and can pre‑fill orders to speed sign‑off. Posted pricing (currently $149/user/month) and quick setup make it appealing to solo and SMB clinics, while multilingual capture broadens coverage. The trade‑offs are variable depth outside eCW and the need to confirm security attestations and pricing details. If you want the lowest ongoing cost with simple copy‑to‑any‑EHR, Twofold Health AI Scribe remains a strong, transparent alternative.